Automation removes repeated steps. Integration lets systems share a fact once. Together they are how ERP, CRM, finance, and the website stop being islands. RPA has a place when there is no API. An API is better when one exists.
- 1
Trace the handoff
Where a person copies, waits, or checks is the candidate.
- 2
Choose the mechanism
Workflow, API, or a robot. The choice follows the systems, not a trend.
- 3
Build the happy path and the failure
What happens when the other system is down is part of the design.
- 4
Leave it operable
Someone can see the queue, the error, and how to replay.
Services in this category
- core
Business Process Automation
Mapping a process and removing the steps that do not need a person.
- specialized
Robotic Process Automation
Software robots for tasks stuck in screens that offer no proper interface.
- specialized
Workflow Automation
Routed work: requests, approvals, and notifications with a record.
- support
API Integration
Connections through supported interfaces, with retries and a contract.
- specialized
ERP Integration
The ERP sharing orders, stock, and finance facts with the systems around it.
- specialized
CRM Integration
The customer record updated by marketing, sales, support, and the product.
- support
Payment Gateway Integration
Checkout that takes payment safely and tells the order system the truth.
- specialized
WhatsApp/API Integration
Business messaging connected to the systems that should answer or record.
- support
Third-party Software Integration
Connecting a named product you already pay for to the rest of the stack.
- support
Automated Reporting
Reports that build themselves from the source, on a clock.
- specialized
Document Automation
Documents assembled from data: contracts, invoices, packs, letters.